Emotional Intelligence

Social skills are the use of influencing skills such as persuasion; good communication with

others, including employees; listening skills; negotiation; cooperation; dispute resolution; ability

to inspire and lead others; capacity to initiate and manage change; and ability to lead others’

emotions – particularly group emotions.

Examples of social skills:

• helping others to develop themselves

•  effective leadership

•  skill in influencing others

•  excellent interpersonal communication

•  change-management skills

•  ability to resolve arguments and discord

•  ability to nourish and build good relationships

•  team-player skills

Coleman, D (2006): Business: The Ultimate Resource, p. 1213